novosvault Order & Shipping Policy

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Thank you for choosing novosvault. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The sections below explain exactly how we handle processing, shipping, delivery, and any issues that may arise along the way, so you always know what to expect from checkout to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and handed to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

novosvault currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed when the shipment reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can look into it.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed in order to keep dispatch times fast.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: novosvault
• Customer Support Email: [email protected]
• Customer Support Phone: 14127226518
• Physical Business Address: 4221 Highgrove Rd, Pittsburgh, PA 15236, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST